Terms & Conditions

Important Information for New and Existing Accounts

New Accounts

  • A resale tax ID number is required with copy of certificate (see tax form info)
  • Minimum opening order: $100.00
  • Credit card terms required on first order
  • For future credit terms, submit a completed credit application. This can be obtained by:

Terms

  • To establish net 30 day terms, submit for approval Tripar's credit agreement form signed by the business owner.
  • Accounts are liable for all costs incurred in collection process, including but not limited to court costs, attorneys fees, etc.
  • Terms proposed by purchaser, either in writing or otherwise, including terms contained on purchaser's order documents do not become part of the agreement unless they are expressly accepted in writing by Tripar.

Prepaid Orders

Please include an additional 20% for all orders shipped within the contiguous 48 states. On prepaid orders shipped beyond this region, please add 50% freight. Should actual freight charges exceed 5% more than the allotted freight, we will contact you for more deposits. Please allow 7 business days from receipt of check for order processing.

Reorders

Minimum reorder: $75.00

Prices

Prices are wholesale and effective January 1, 2017. All prices are subject to change without notice.

Backorders

Backorders under $40.00 will be cancelled.

Pack Sizes

Item quantities must meet minimum pack size.

RETURNS/CLAIMS:

See the details below for returns and claims information.

DAMAGED/MISSING MERCHANDISE IN TRANSIT

  1. Report within 5 days of receipt of all prepaid freight (Carriers will not honor claims after 15 days). Tripar International, Inc. does not file claims when customer chooses to ship using their own carrier. Customer is responsible for any lost or damaged packages when shipping using their own carrier.
  2. RECEIVED VIA UPS: When merchandise is discovered damaged after opening, call Tripar immediately to report damage. DO NOT RETURN MERCHANDISE YOURSELF. Keep original carton and all packaging materials.
  3. RECEIVED VIA MOTOR FREIGHT (TRUCK): If delivered damaged, note damage on both the driver’s copy and your copy. Have the driver sign both copies.

    You can now file the claim with the carrier. If concealed damages are found, keep the carton and call the carrier for an inspection report within 24 hours. If we can be of any service to help file claims, call our Customer Service Department.

    DO NOT REFUSE OR RETURN DAMAGED GOODS TO TRIPAR. IF REFUSED, ADDITIONAL FREIGHT CHARGES WILL APPLY.

DEFECTIVE GOODS

  1. Please report defectives within 5 days of receipt.
  2. Do not discard any packaging in which product was received:
    1. We may need codes from packaging for reconciliation or vendor information
    2. Packaging may be reused for return to Tripar
  3. Call 800-222-1142 to provide claim details.

GENERAL RETURNS

No merchandise may be returned without authorization from customer service (800-222-1142) .

General Return Conditions:

  • Product must be returned within 10 business days from the authorization.
  • Returns must be in original carton and in new, salable condition.
  • If merchandise is received damaged, no credit will be issued.
  • Packaging must also be in new condition with no price stickers.
  • All returns are subject to a 25% restocking fee.
  • Special and custom orders, close-outs, and used items are not returnable or refundable.
  • Sorry, we are unable to accept returns in use or in your possession for more than 30 days.
  • Customer is responsible for all return charges (outgoing & incoming).
  • If call tag is requested by customer, freight charges do apply.
  • All Returns need to ship to Tripar International, Inc., 20 Presidential Drive, Roselle, IL 60172.

Delivery Terms and Shipping Charges

  • All prices are FOB Roselle, Illinois, USA and subject to change without notice.
  • If using a credit card, actual freight cost will be charged to your credit card at the time of shipment.
  • Upon request, we offer Next Day, Second Day, and Third Day deliveries at your expense.
  • We are based northwest of Chicago. Customers may pick up orders during normal business hours.